Terms and Conditions
Effective Date: 01/01/2010
These Terms & Conditions govern your use of the Help For Mums website and your purchase or use of products, services, courses, resources and other offerings provided through the website.
Help For Mums is a business operated by Happy Life.
In these Terms, “Happy Life trading as Help For Mums”, “Help For Mums”, “we”, “us” or “our” means Happy Life trading as Help For Mums.
By accessing or using our website, purchasing our products or services, enrolling in a course, booking an appointment or otherwise using our offerings, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or purchase or use our offerings.
1. ABOUT HELP FOR MUMS
Help For Mums provides information, resources, courses, coaching, counselling and other products and services intended to support mothers with emotional wellbeing, parenting, self-care, stress, overwhelm and related areas of personal development.
Our offerings may include:
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articles, blog posts and free resources;
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downloadable resources and guides;
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online courses and programs;
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coaching and counselling services;
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books and other physical products;
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digital products and resources;
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the Mum Matters app and membership; and
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other products or services we may introduce from time to time.
Different products or services may have additional terms that apply to them.
2. USING OUR WEBSITE
You agree to use our website lawfully and in a way that does not:
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breach any applicable law or regulation;
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infringe another person's rights;
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interfere with the operation or security of our website;
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introduce malicious software or harmful code;
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attempt to gain unauthorised access to our systems; or
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copy, reproduce or exploit our website content without permission.
We may update, modify, suspend or discontinue any part of our website at any time.
We do not guarantee that the website will always be available, uninterrupted or free from errors.
3. INFORMATION PROVIDED ON OUR WEBSITE
The information provided through Help For Mums is intended for general information and educational purposes.
It is not intended to replace professional medical, psychological, psychiatric, legal, financial or other professional advice.
Information provided through our website may not be suitable for your particular circumstances.
You are responsible for deciding whether information, resources or recommendations are appropriate for you and for seeking appropriate professional advice where necessary.
Please also read our Disclaimer, which forms part of these Terms.
4. COURSES AND DIGITAL PRODUCTS
Where you purchase an online course, program, guide, downloadable resource or other digital product, you receive a limited, personal and non-transferable right to access and use that product for your own personal purposes.
Unless we expressly state otherwise, you must not:
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reproduce or redistribute the product;
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share your login details;
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sell, sublicense or commercially exploit the content;
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copy substantial portions of the content;
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upload our materials to another website or platform; or
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provide our materials to another person for their own commercial or educational use.
We may update or modify course content from time to time.
Where access is provided for a specified period, your access will continue only for that period unless otherwise stated.
5. COACHING AND COUNSELLING SERVICES
Where you book coaching or counselling services with Help For Mums, additional arrangements may apply, including appointment times, fees, cancellation requirements and the nature of the service provided.
Our coaching and counselling services are intended to support your personal wellbeing and development. They are not a substitute for emergency care or other medical or mental health services where those services are required.
We reserve the right to determine whether our services are appropriate for your circumstances and, where appropriate, to recommend that you seek another professional or service.
Appointments may be cancelled or rescheduled in accordance with any cancellation policy communicated to you at the time of booking.
6. MUM MATTERS
Mum Matters is a separate product operated by Happy Life.
Your use of Mum Matters is governed by the Mum Matters Terms & Conditions and Mum Matters Privacy Policy, which apply specifically to the Mum Matters product.
Where there is any inconsistency between these Help For Mums Terms & Conditions and the specific Mum Matters Terms & Conditions, the Mum Matters Terms & Conditions will apply to your use of Mum Matters.
7. PRICES AND PAYMENTS
Prices for our products and services are displayed on the relevant website page at the time of purchase.
Prices may change from time to time. Any change in price will not affect an order or purchase that has already been accepted by us, except where otherwise permitted by law.
You agree to provide accurate and complete payment information.
We may use third-party payment providers to process payments. Your use of those payment services may also be subject to the provider's own terms and conditions and privacy policy.
8. REFUNDS, RETURNS AND AUSTRALIAN CONSUMER LAW
We aim to provide high-quality products and services and will handle refunds, replacements, repairs and other remedies in accordance with our obligations under the Australian Consumer Law (ACL).
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under the ACL or other applicable law.
For physical products, additional information about delivery, returns or exchanges may be provided at the time of purchase.
For digital products and courses, access may begin immediately after purchase. This does not remove or limit any rights you may have under the ACL.
If you believe a product or service does not meet your consumer guarantees, please contact us at info@helpformums.com so that we can assess the issue and provide an appropriate remedy where required.
9. PHYSICAL PRODUCTS AND DELIVERY
Where we sell physical products, delivery arrangements, estimated delivery times and applicable shipping costs will be communicated at the time of purchase.
We use third-party delivery providers where appropriate.
While we take reasonable steps to ensure products are packaged and dispatched appropriately, delivery times may be affected by circumstances outside our control.
Nothing in this clause limits your rights under the Australian Consumer Law in relation to products that are faulty, damaged or otherwise fail to meet applicable consumer guarantees.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, all content on the Help For Mums website and in our products and services is owned by or licensed to Happy Life trading as Help For Mums.
This includes, without limitation:
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written content;
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courses and educational materials;
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workbooks and guides;
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graphics and images;
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videos and audio;
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logos and branding;
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website design;
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downloadable resources;
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trademarks and other intellectual property.
You may access and use our content for your own personal, non-commercial purposes.
You must not reproduce, publish, distribute, sell, modify or commercially exploit our content without our prior written permission.
11. THIRD-PARTY SERVICES AND LINKS
Our website and products may contain links to third-party websites, platforms or services.
These links are provided for convenience or informational purposes only.
We do not control third-party websites and are not responsible for their content, availability, privacy practices, products or services.
Your use of third-party services may be subject to the third party's own terms and conditions and privacy policy.
12. NO GUARANTEE OF RESULTS
We cannot guarantee that you will achieve any particular result from using our products, courses, resources, coaching, counselling or other services.
Individual results will depend on a range of factors, including your circumstances, participation, decisions, actions and other factors outside our control.
Testimonials or examples of results are provided for illustrative purposes and should not be understood as a guarantee that you will achieve the same outcome.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Help For Mums and Happy Life will not be liable for loss or damage arising from your use of our website, information, products or services except where liability cannot lawfully be excluded or limited.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
To the extent permitted by law, we are not responsible for loss arising from circumstances outside our reasonable control, including interruptions to third-party platforms, internet services, payment providers, hosting providers or other external services.
14. WEBSITE SECURITY
We take reasonable steps to maintain the security of our website and systems.
However, no online system can be guaranteed to be completely secure.
You are responsible for maintaining the security of any account credentials or passwords you use to access our products or services.
You should notify us promptly if you become aware of unauthorised access to your account.
15. PRIVACY
Our collection, use and handling of personal information is explained in our Privacy Policy.
By using our website or services, you acknowledge that your personal information may be collected and handled in accordance with that Privacy Policy.
Where a separate product has its own privacy policy, such as Mum Matters, that product-specific privacy policy will also apply.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The updated version will be published on our website with a revised effective date.
Where appropriate, we may provide additional notice of significant changes.
Your continued use of the website after updated Terms have been published constitutes acceptance of the updated Terms, to the extent permitted by law.
17. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia.
You agree that any dispute arising in connection with these Terms or your use of Help For Mums will be subject to the applicable courts and laws of Victoria, Australia, subject always to any rights you may have under applicable consumer protection legislation.
18. CONTACT US
If you have any questions about these Terms, our products or services, or wish to raise a concern, please contact:
Happy Life trading as Help For Mums
Email: info@helpformums.com
We will endeavour to respond to enquiries and complaints as promptly as reasonably practicable.
Last updated: 12/09/2026